Mackay Mobile Vets

booking

Vets that leave the house so you don't have to

Our Booking
Appointment System

Download our app

Download our "Digitail" Pet Parent app from Google Play or the Apple Store

Use our nametag

Scan our Nametag to join our clinic and book appointments

Book appointment online

Go to your Pet Parent app to book an appointment for your pet

Digitail app iPhone

Our App

  • Download our “Digitail” app from either Google Play or the App Store 
  • Use the Nametag to join our clinic
  • Add your pet’s details
Nametag Mackay Mobile Vets App

Booking

  • Booking An Appointment by clicking the blue ‘+’ button in the app 
  • Choose which service you require
  • Choose a day that we are in your area (alternating days)
  • Choose a time that would suit you
booking appointment Digitail iPhone confirmation

Confirmation

  • After making the booking we will send you an “Appointment request” notification
  • A booking fee will be sent to your email that is needed before we confirm the appointment
  • You will then receive a “Booking confirmation” notice when we have confirmed your appointment

Cancellations

We know that life is busy and sometimes you need to change your plans. You can easily cancel or reschedule your appointment from your app. Otherwise please call or email us as soon as you can. 

Appointment Times

Being a mobile service, we are subject to traffic conditions, and also the unpredictability of pets! 

We ask that you are available 30 mins before and after your appointment time. We will message you on the app when we are en route to your appointment. 

 

 

Please note that we can only enter your house when you are there. 

 

Our Zone Areas

When we are travelling between families we are not helping pets. To enable us to help more pets and their pet parents, we operate on daily zone areas.

 

Each day we alternate between North and South of the Mackay river. 

 

Our app shows which location we are working on that day.

Viewing on a laptop or desktop gives a better overview of the schedule. 

Our monthly calendar will be on our Facebook page.

 

Other areas are subject to availability and will incur a travel surcharge.

North of
the River

Bucasia, Eimeo, 

Shoal Point, Blacks Beach, Rural View, Beaconsfield, North Mackay, Glenella, Mount Pleasant, Andergrove, Richmond, Nindaroo, Erakala, Farleigh, Mackay Harbour, Slade Point

Map Mackay

South of
the River

Mackay CBD, 

East Mackay, 

West Mackay, 

South Mackay, Ooralea, 

Paget, 

Baker’s Creek

Te Kowai

 

Please contact us if you need booking assistance

We will respond within one business day to your email

young, boy, cat-1373879.jpg

Opening
Hours

Monday – Friday: 730am – 430pm

Weekends: Closed

Public Holidays: Closed